Booking conditions


  • SPECIAL COVID-19: 


 


THERE WILL BE NO FEES, ALSO FOR NON REFUNDABLE ROOMS:


IF THE FLIGHT IS CANCELLED


IF THE ANDORRA BORDER, THE GUEST BORDER OR ANY OTHER BORDER WHERE THE FLIGHT HAS TO DO A TRANSFER IS CLOSED


IF THERE IS A QUARANTINE FOR 14 DAYS OR MORE WHEN RETURNING HOME FROM ANDORRA


FOR A CLOSURE OF A SPECIFIC PERIMETER IN YOUR COUNTRY THAT DOES NOT ALLOW YOU TO REACH THE HOTEL


FOR A LIMITATION ON MILEAGE THAT DOES NOT ALLOW TO REACH ANDORRA


FOR COVID-19 INFECTION


 


THE HOTEL WOULD ALSO LIKE TO INFORM YOU THAT WE SERVE ON TABLE FOR DINNER, THEREBY REDUCING THE RISK OF CONTAGION.


 



  • SNOW GUARANTEED THROUGHOUT THE SEASON: 


IF PAS DE LA CASA-GRAU ROIG WHICH IS PART OF GRAND VALIRA, IS CLOSED, YOU COULD CANCEL WITHOUT ANY FEES. 


 



  • RESERVATION CONFIRMATION: 


The hotel will kindly ask you to do a payment of 30% of the reservation. A valid credit card will be required to confirm the reservation by Visa or Master Card. American Express is not admitted in Andorra. The rest of the payment should be done in cash or credit card at the hotel.  


RESERVATIONS FROM 2nd OF DECEMBER TO 16TH OF DECEMBER INCLUDED:


We will collect the deposit of 30% five days before the arrival day.


RESERVATIONS FROM 17the of DECEMBER:


We will collect the deposit of 30% at the time of booking but never before September


 



  • CANCELLATION POLICY: ( not for non refundable rooms or for groups)


ARRIVAL DAY FROM 2nd OF DECEMBER TO 16th OF DECEMBER


Cancellation between 0 to 5 days before your arrival day: 30% of the total amount of the reservation


Cancellation from 6 days or more: no fees. 


ENTRANCE FROM 17th OF DECEMBER:


Cancellation between 0 to 7 days before your arrival day: 30% of the total amount of the reservation.


Cancellation from 8 days or more: no fees. The hotel will give you back the account. 


 


ONLY IN CASE OF NO SHOW: 100 % of fees ( only if you don't inform us that you are not coming)


 



  • GENERAL CONDITIONS:


All rates include 4,5% taxes.


Check-in time: 4:00 p.m.
Check-Out Time: 12:00 a.m.


Babies and children up to 2 years old: 11 euros per day.