Booking conditions

SPECIAL COVID-19: 


 


IF THE FLIGHT IS CANCELLED, THERE WILL BE NO FEES. 


IF THE ANDORRA BORDER, THE GUEST BORDER OR ANY OTHER BORDER WHERE THE FLIGHT HAS TO DO A TRANSFER IS CLOSED, NO CHARGES WILL BE DONE. 


IN CASE OF A SERIOUS IMMINENT RISK DUE TO COVID-19 IN ANDORRA, THE HOTEL WILL HAVE  TO INFORM THE CUSTOMER AND GIVE HIM THE POSSIBILITY OF CANCELLING WITHOUT ANY CHARGES.


THE GUEST COULD CANCEL WITHOUT ANY FEES IF HE HAS TO DO QUARANTINE FOR 14 DAYS OR MORE WHEN RETURNING HOME FROM ANDORRA.


THE HOTEL WOULD ALSO LIKE TO INFORM THAT WE SERVE ON TABLE FOR DINNER, THEREBY REDUCING THE RISK OF CONTAGION.


 


SNOW GUARANTEED THROUGHOUT THE SEASON: 


IF PAS DE LA CASA-GRAU ROIG WHICH IS PART OF GRAND VALIRA, IS CLOSED, YOU COULD CANCEL WITHOUT ANY FEES. 


 


RESERVATION CONFIRMATION: 


THE HOTEL WILL KINDLY ASK YOU YOUR TELEPHONE NUMBER AND YOUR  VISA OR MASTER CARD NUMBER AND THE CVC. AMERICAN EXPRESS IS NOT ADMITTED. WE WILL CALL YOU TO BE SURE THAT YOU ARE GOING TO COME


 


CANCELLATION POLICY:


ONLY IN CASE OF NO SHOW: 100 % of fees ( only if you don't inform us that you are not coming)


 


GENERAL CONDITIONS:


All rates include 4,5% taxes.


Check-in time: 4:00 p.m.
Check-Out Time: 12:00 a.m.


Babies and children up to 2 years old: 11 euros per day.

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