Booking conditions

SPECIAL COVID-19: 


 


IF THE FLIGHT IS CANCELLED, THERE WILL BE NO FEES. 


IF THE ANDORRA BORDER, THE GUEST BORDER OR ANY OTHER BORDER WHERE THE FLIGHT HAS TO DO A TRANSFER IS CLOSED, NO CHARGES WILL BE DONE. 


IN CASE OF A SERIOUS IMMINENT RISK DUE TO COVID-19, THE HOTEL WILL HAVE  TO INFORM THE CUSTOMER AND GIVE HIM THE POSSIBILITY OF CANCELLING WITHOUT ANY CHARGES.


THE HOTEL WOULD ALSO LIKE TO INFORM THAT WE SERVE MENUS INSTEAD OF BUFFETS, THEREBY REDUCING THE RISK OF CONTAGION.


 


SNOW GUARANTEED THROUGHOUT THE SEASON: 


IF PAS DE LA CASA-GRAU ROIG WHICH IS PART OF GRAND VALIRA, IS CLOSED, YOU COULD CANCELED WITHOUT ANY FEES. 


 


RESERVATION CONFIRMATION: 


THE HOTEL WILL KINDLY ASK YOU TO MAKE A PAYEMENT OF THE 40%. A VALID CREDIT CARD NUMBER WILL BE REQUIRED TO CONFIRM THE RESERVATION ( VISA OR MASTER CARD) AND THE CVC. AMERICAN EXPRESS IS NOT ADMITTED. THE REST OF THE PAYMENT SHOULD BE DONE IN CASH OR CREDIT CARD AT THE HOTEL. 


 


CANCELLATION POLICY:



Arrivals from 3rd of December to 17th of December:


NO SHOW: 100 % of fees ( only if you don't inform us that you are not coming)
0 to 5 days before the arrival date: 40 % of fees will be charged.
6 or more days: before the arrival date: no fees will be charged.


Arrivals from 18th of December
6 days before arrival: 40 % of the cancelled reservation value
From 7 to 14 days before arrival: 10 % of reservation of the cancelled reservation value


14 or more days before the arrival date: no fees will be charged.


 


IN  ALL CASES, IF THE HOTEL MANAGES TO SELL YOUR ROOM, WE WILL RETURN THE MONEY. 



GENERAL CONDITIONS:


All rates include 4,5% taxes.


Check-In time: 4:00 p.m.
Check-Out Time: 12:00 a.m.


Babies and children up to 2 years old: 11 euros per day.